Referring to the dual-patented technology features, torque and speed should be adjusted according to the instruction manual to avoid overloading. The company provides video tutorials and 24-hour technical hotline support.
Leveraging a sales network of 200+ cities and export channels to 30 countries, orders can be placed through official service outlets or the online store. Cross-border logistics are supported for direct delivery, ensuring compatibility between accessories and the main unit.
First check the power supply, switch, and transmission components. If patented technology modules are involved, contact an authorized service center for professional testing to avoid self-disassembly that could void the warranty.
Regularly lubricate the gearbox and clean the magnetic surface to prevent metal shavings buildup. The company offers annual maintenance packages including deep cleaning, performance testing, and software upgrades.
The whole machine is covered by a 1-3 year warranty (depending on the model), and core components such as the motor and magnetic module are covered by a 5-year warranty. Damage caused by human error or unauthorized modification is not covered by the warranty, but extended warranty services can be enjoyed for a fee.
